Changed your mind?
You can cancel your order and return your sofa within 14 days of delivery for a refund or an exchange. You do not need to give a reason.
- Tell us within 14 days of delivery – by email to info@tectonagrandisfurniture.co.uk, by phone on 07428 283889, or on WhatsApp. You can use the cancellation form below, but you do not have to.
- Return the sofa within 14 days of telling us:
- Free if you bring it to our warehouse: Unit 127, Imex Spaces Business Centre, Lomeshaye Business Village, Turner Road, Nelson, Lancashire, BB9 7DR.
- Or we collect it for £50.
- Get your refund within 14 days of us receiving the sofa back. We refund the price you paid and the delivery charge, using the same payment method where possible.
Please keep the sofa in the condition you received it. We may reduce your refund if its value has gone down because it was handled more than you would need to in a shop.
Sofas made to your size
Sofas made shorter to your chosen size (10cm or 20cm shorter, or another made-to-measure size) are made specially for you, so they cannot be returned for a change of mind. This does not affect your rights if the sofa is faulty or damaged.
Faulty or damaged?
If your sofa is faulty, damaged or not as described, please tell us as soon as you can (photos help). We will collect it free of charge and then repair it, replace it or give you a refund.
Under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and a refund if that does not fix the problem.
Cancellation form
If you would like to use a form, copy the text below into an email to info@tectonagrandisfurniture.co.uk: